Help Desk

We realize that using computers, for some, may not be the easiest thing in the world. That's why we have created a series of web pages to help walk you through many of the common processes students need. Whether it's checking your student e-mail account, using Blackboard/D2L, or copying a file, we would like to help you as much as we can. That's why we are here. We also welcome any suggestions for additions to issues that you deem pertinent to your learning experience here at UW-Rock County.

Call the help desk at (608) 758-6565 x150

Report a problem or request service from Central IT Service Center

Trouble with Off-Campus Access?

Update Your Browser

To properly use our website and our campus applications (e-mail, Desire2Learn, PRISM) you must have a supported/updated browser.

Check Your Settings

If you are unable to access our campus applications (e-mail, Desire2Learn, PRISM) from off-campus, your computer might have a firewall that is blocking your access. Consult the documentation that came with your firewall device or operating system to see if turning off the firewall allows you to correctly access our resources.

Other Tech Problems? Contact Us

Problems arise. It's a fact of life. Here's who to contact when problems arise. This way you can get your problem addressed as quickly as possible.

If your network username and/or password does not work:
Barb Palmer: barb.palmer@uwc.edu
Her office is in lower Allen Hall. 

If your PRISM username and/or password does not work:
Connie Hutchinson: connie.hutchinson@uwc.edu
She works in the Student Services department in Hyatt Smith Hall.

If your Desire2Learn password does not work:
Pat Fellows: pfellows@uwc.edu
Judy Konkel: judy.konkel@uwc.edu (she will forward to Pat)
Her office is in lower Allen Hall.

If your computer is malfunctioning:
Barb Palmer: barb.palmer@uwc.edu
Her office is is in lower Allen Hall.

If you have questions on software use:
Judy Konkel: judy.konkel@uwc.edu
Her office is in lower Allen Hall.

If you have questions regarding Distance Education rooms or equipment:
Judy Konkel: judy.konkel@uwc.edu
Her office is in lower Allen Hall.

We hope that his page has been helpful to you. We welcome any suggestions for additions/changes, etc.